Babies R Us Return Warning
Warning: Before your next visit to Babies R Us – beware of their return policy. Or shall I say, their “Refusal to Accept Returns” policy.
Babies R Us does NOT accept returns without a gift receipt. ( This is why they give you a gift receipt even if you are purchasing an item as small as a pack of gum). This is a fine policy – for a store that is not based solely around registries as Babies R Us is. For those of us who received baby shower gifts, this policy makes it impossible to return items we received as gifts but were never given a gift receipt.
But note: they also don’t accept returns even if you do have a receipt.
I recently attempted to return 2 baby outfits I received after my son was born. I was never given a gift receipt for either. The clothes still had the Babies R Us tags on them. When I tried to return the clothes for store credit, the cashier refused to accept them. I pointed out the Babies R Us tags still attached to the clothes, but the cashier insisted that a gift receipt was necessary.
I then tried to return a bottle warmer I was given. The gift receipt was still attached to the box. The cashier also refused to accept this item as well. She stated that the item was purchased over 90 days ago and they do not accept returns on items over 90 days old. Trying to explain why I did not have the chance to visit their store sooner with a newborn was fruitless.
A friend of mine also tried to return a package of onesies she had recently purchased at Babies R Us. Once she returned home she realized she had bought the wrong size. When she went back to the store (with receipt in hand) several days later, she was told they would not accept the onesies since they had “just discontinued selling that style”. The store would not issue my friend store credit.
I went to the Babies R Us website to file a complaint on their return policy but (shockingly) could not find where to contact the store with complaints. I finally called their 1-800 number and spoke to a Customer Representative. She offered little sympathy for my plight and pretty much reiterated their policy of 1) needing a gift receipt 2) all returns must be made within 45-90 days. She did say she was sending my complaint to corporate – which is probably code for “paper shredder”.
So whenever you purchase items, or receive a gift, from Babies R Us – beware of their insanely strict return policy. Because they were unable to accommodate my situation twice (after I have spent hundreds of dollars at their store) I am now refusing to shop there.
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